Returns & Exchanges

PRODUCT GUARANTEE

Our mission is to provide the very best experience for our customers – with our exceptional products and second-to-none customer care at CELove™.We guarantee our products to be of the highest quality, free of manufacturer defects. Sometimes, products need to be exchanged or returned. Please let us know why you are returning your item by email or sending us note, we are always looking for feedback and ways to improve. Please note you are responsible for any shipping or postal fees you incur when shipping returns and exchanges back to us.Please return your items to us through a postal service. Choose a prepaid, insured, traceable delivery service and mail your package to our below address. For ex. Canada Post, UPS.  We do not accept courier packages or packages sent with COD charges.

CELove, sincerely hopes that you’ll be 100% pleased with your purchase, however due to health code regulations, underwear must be unopened and unworn. No Exceptions.  You may return within 30 days of delivery for an exchange only.

For exchanges, please include a note with your package indicating what you would like to exchange, and clearly indicate the return address. You are also required to cover the cost of shipping your new product back you. Payment options include: Paypal, Visa and Mastercard.

You can send returns and exchanges to:
CELove
600 Upper Wellington St. Unit C
Hamilton, ON, L9A 3P9
Canada

Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you.

*We will not accept returns or exchanges on used or worn product after 30 days.

RETAIL RETURNS AND EXCHANGES

Care instructions for all of our products can be found on their respective product pages on celove.org.

We are not able to accept returns for items that have been damaged, altered, or improperly used. We would suggest you contact the store it was purchased from as a first step. If they are unable to help you, contact us at: info@celove.org will make things right. We will always take care of repairs for our customers, check out our repair policy up top.

Some examples:

  • Normal wear, scuffing, or discoloration that does not impact product performance
  • Punctures or wear due to damage from outside elements or use for activities other than yoga (or similar fitness activities)
  • Creasing due to improper storage
  • Bolster covers that tear due to improper storage. Contact us to purchase replacement bolster covers .
  • Damage due to improper care, including use of harsh chemicals, machine washing/drying (where not advised by product care instructions)

HOW TO MAKE A RETURN OR EXCHANGE

Please contact info@celove.org to arrange a return or exchange.We often want to save you the trouble of shipping defective product back to us. When you contact us, please send us a photo of the product that clearly shows the issue you’re experiencing. This will help us to serve you faster!

Please Note:

We are unable to refund initial shipping charges or those incurred in returning items to CELove.

Please use a tracking number when shipping to us. We can’t replace items lost in transit.

 

THERE’S SOMETHING WRONG WITH MY ORDER…

While we do our absolute best to ensure that every package we send out is perfect, occasionally mistakes happen. If something went wrong with your order, don’t worry! Just send a description of the problem and a photo to info@celove.org and we will happily solve it for you! Kindly allow 24 to 48 hours for us to get back to you.

OUR 30-DAY GUARANTEE

We accept returns and exchanges on products purchased from celove.org within 30 days after you receive your order.Items must be in original condition for return (unless found to be defective).Please email: info@celove.org

 

REPAIR POLICY

So…you’ve had a breakthrough!  If your mala breaks – don’t worry! It is a good thing. When a mala breaks it represents karma breaking. It can be a positive sign of progression. Awesome sauce!

We are happy to restring your CELove mala for a fee of $25 CAN + shipping.

Please send your broken Mala to:
CELove
600 Upper Wellington St. Unit C
Hamilton, ON, L9A 3P9
Canada

Please ensure you include a return address, plus a copy of your payment confirmation. Have questions? No problem! Email us: info@celove.org